Cannot login to an e-resource: ‘Access is forbidden'

Users get the following error message when they try to access an e-resource:

"...Access Forbidden - you don't have permission to access the requested object. It is either read-protected or not readable by the server.Liberty Alliance Interoperable..."

This problem has been reported when users try to access e-resources that require logging in via Shibboleth, also known as the UK Federation, or Institutional Login. It does not happen every time.

User tries to login to access a resource such as Readinglists (http://readinglists.westminster.ac.uk/), Lexis Nexis or Mintel. The browser shows the error message:

"...Access Forbidden - you don't have permission to access the requested object. It is either read-protected or not readable by the server. Liberty Alliance Interoperable..."

We are working to resolve this problem. In the meantime as a workaround clear the browser cache, including cookies and re-start the browser. For information on how to do this go to https://kb.iu.edu/d/ahic. Using a browser other than Mozilla or Chrome may also help.